Support
We're a small team — you'll talk to a real pilot.
Built and supported by the same two people who fly tandems every weekend in the Soča valley.
The fastest way to reach us. We read every message ourselves.
info@marakuja-tech.comTypical first reply: under 12 hours on weekdays, under 24 hours on weekends.
Founder cohort Discord
Cohort members onlyActive TandemHQ subscribers get an invite to our private Discord. That's where roadmap drops first, bug triage happens in public, and pilots share invoicing templates.
Invite link is sent in the welcome email after your first successful payment.
Billing & subscriptions
Manage your subscription, change plans, update card, or download invoices from your account page.
Go to /account →All payments are processed by Stripe on behalf of MARAKUJA, športne storitve, d.o.o. (Slovenian VAT SI49790269).
App not working?
Before emailing, please include:
- Device + OS version (iPhone 15 Pro, iOS 19.2)
- App version (Settings → About)
- What you tried to do and what happened instead
- Screenshot if visible
Refunds
Founder cohort includes a 30-day money-back guarantee. Email us within 30 days of your first payment and we'll process the refund — no questions, no forms, no friction.
Looking for documentation?
Common questions are answered in our help center.
Browse /help →