Getting started
I just signed up — what do I install?+
TandemHQ runs on iPhone, Android, and the web. Use the mobile app for logging flights and broadcasts (it auto-detects GPS and works offline); use the web dashboard for desktop work like monthly review and CSV export.
Download links and a 3-step onboarding live at /success after your first payment.
I'm a pilot AND an operator. Do I need two accounts?+
No. One account, one login. You toggle between Pilot and Operator views inside the app. Operators get a pilot account included — so you can still fly and log flights under your own name even while running the company.
Does TandemHQ work offline?+
Yes — flights, equipment, and roster sync in the background. Anything you tap mid-mountain queues up and uploads as soon as you're back in coverage.
Billing & subscription
How do I change plans?+
Open /account → "Manage subscription". You'll land in the Stripe customer portal — change plan, swap card, download invoices, or cancel from there.
Will my founder pricing stay locked-in?+
Yes. If you subscribed during founder cohort (€7.99/mo pilot, €79/mo operator), that price never changes for as long as your subscription stays active. When we raise prices for new customers, you keep yours.
How do refunds work?+
Founder cohort = 30-day money-back guarantee. Email info@marakuja-tech.com and we refund within 24 hours — no forms.
Is VAT included?+
Slovenian VAT (22 %) is added at checkout for non-business EU customers. Businesses with valid EU VAT IDs are reverse-charged (zero-rated) per Article 196 VAT Directive.
Calendar sync
Two-way sync with Google / Apple Calendar?+
Yes. Settings → Calendar sync → connect Google or Apple. Shifts and flights appear in your calendar; events you create in your calendar with a TandemHQ tag pull back into the app.
Why are my shifts duplicated in Google Calendar?+
Usually because the same calendar was connected twice. Settings → Calendar sync → "Connected calendars" → remove the duplicate. We dedupe by event ID, so the duplicates disappear within an hour.
Invoicing
How do bank QR codes work on invoices?+
Every invoice includes a SI UPN QR code at the bottom. Your tandem passenger scans it with their banking app and the payment details (IBAN, amount, reference) auto-fill. Works on every Slovenian banking app and most EU ones.
Can I issue invoices in my company name (not personal)?+
Yes. Settings → Billing info → switch entity. Add the company's tax ID, IBAN, and address; new invoices issue under that entity. Old invoices stay attached to the entity they were issued under.
Annual tax export — what format?+
Settings → Export → "Annual report". Generates a single PDF (summary + per-flight detail) plus CSV for your accountant. The PDF includes the totals every Slovenian tax office asks for.
Equipment
How does inspection-expiry alerting work?+
Add an inspection date when you log equipment. We alert you 30, 14, and 3 days before expiry — push + email + in-app banner. The banner doesn't dismiss until you log a new inspection.
Can my operator see my personal equipment?+
No. Pilot equipment is private by default. You can share with your operator via Equipment → "Share with operator" — that just shares the inspection-expiry status, not photos or notes.
Shift broadcasts
I'm a pilot — how do I claim a broadcast shift?+
When an operator broadcasts an open shift, you get a push notification. Tap → see the shift detail (site, time, weather, comp) → tap "Claim". First-come-first-served. The operator gets notified instantly.
I'm an operator — who sees my broadcasts?+
Pilots in your roster, plus pilots who've opted into your "extra pilot" network. You can scope broadcasts to roster-only if you want.
Data & privacy
Where is my data stored?+
EU (Frankfurt + Dublin). All Postgres on Supabase EU regions. Backups in EU. No data leaves EU jurisdiction. Full details in /privacy.
How do I export everything?+
Settings → Export → "Full export". You get a ZIP with all flights, equipment, invoices, and roster as CSV/JSON. Free, unlimited, no questions.
How do I delete my account?+
Email info@marakuja-tech.com from the account address. We process deletions within 7 days per GDPR. Backups are wiped within 30 days. Invoices we're legally required to retain (10 years per SI tax law) stay anonymized.
Still stuck?
Email a real pilot — info@marakuja-tech.com. We read every message.